Privacy Policy

Our Commitment to Privacy

Vancouver Tennis Society ("VTS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name, email address, phone number
• Date of birth (for age-appropriate programming)
• Tennis skill level and experience
• Payment information (processed securely through third-party providers)
• Emergency contact information

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses

2. How We Use Your Information

We use your information to:

• Process program registrations and payments
• Communicate about programs, events, and updates
• Respond to inquiries and provide customer support
• Improve our website and services
• Send newsletters and promotional materials (with your consent)
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who assist in operating our website, conducting business, or servicing you (e.g., payment processors, email service providers)
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly agree to share your information

4. Email Communications

If you provide your email address, we may send you information about programs, events, and organizational updates. You can opt out of promotional emails at any time by clicking the "unsubscribe" link in any email or contacting us directly. Transactional emails (e.g., registration confirmations) will continue to be sent as necessary.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us at info@vantennis.ca.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience. You can control cookie settings through your browser preferences.

8. Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent. Programs for minors require parent/guardian registration and consent.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Vancouver Tennis Society
Email: info@vantennis.ca